Site Ops Manager

Data Center Site Operations Manager

 

Opportunity

 

A rapidly growing developer and operator of next-generation, sustainable data centers is seeking a Data Center Site Operations Manager to lead operations at a mission-critical facility. This individual will serve as a key member of the North American operations leadership team, overseeing critical infrastructure, physical security, networking, and day-to-day site performance.

The ideal candidate will have extensive experience managing large-scale data center operations with responsibility for electrical and mechanical infrastructure, uptime, safety, vendor performance, and customer satisfaction. This is a hands-on leadership role requiring technical expertise, operational excellence, and the ability to lead high-performing teams in a fast-paced, customer-focused environment.

Key Responsibilities

• Lead all aspects of 24x7 mission-critical data center operations to achieve maximum uptime and compliance with customer service level agreements.
• Manage the operation, maintenance, and repair of critical infrastructure, including electrical, mechanical, and network systems.
• Oversee provisioning of colocation services, connectivity, rack deployments, power installations, and other customer support services.
• Supervise site engineering personnel and ensure adherence to maintenance schedules, operating procedures, and safety standards.
• Develop, implement, and continuously improve operating procedures, maintenance standards, and best practices.
• Manage change control processes, including review and approval of MOPs, SOPs, and EOPs for planned maintenance and emergency events.
• Manage relationships with maintenance contractors and service providers while ensuring performance, compliance, and quality standards are met.
• Serve as the primary operational and technical point of contact for customers and lead communications during planned work and critical events.
• Lead incident response activities including emergency coordination, customer communications, root cause analysis, and corrective actions.
• Monitor operational performance, identify trends, mitigate risks, and report key operational metrics to senior leadership.
• Develop and manage operating and capital budgets, forecasts, and expense reporting.
• Support customer tours, technical due diligence, and lease reviews during the sales process.
• Assist with industry certifications, audits, and accreditation initiatives.
• Ensure compliance with all applicable health, safety, and environmental requirements.

Qualifications

Required Experience

• 10+ years managing engineering or technical operations teams within mission-critical environments.
• 5+ years of project or program management experience.
• 5+ years working directly with internal and external customers to resolve operational issues.
• 4+ years managing operational and capital budgets.
• Demonstrated experience commissioning, accepting, and operating mission-critical infrastructure.
• Experience supporting colocation environments, including rack deployment, structured cabling, power distribution, and customer installations.
• Experience operating within a formal change management environment.

Technical Skills

• Mission-critical electrical and mechanical systems
• UPS, generators, switchgear, cooling infrastructure, and fire/life safety systems
• Data Center Infrastructure Management (DCIM)
• Computerized Maintenance Management Systems (CMMS)
• Building and power monitoring systems
• Change management (MOPs, SOPs, EOPs)
• Root cause analysis and incident management
• Vendor and contract management
• Budget development and expense analysis
• Microsoft Office 365

Desired Competencies

• Strong analytical and problem-solving skills.
• Ability to identify operational risks and implement corrective actions.
• Excellent leadership, communication, and customer relationship skills.
• Highly organized with exceptional attention to detail.
• Ability to thrive in a fast-paced, evolving environment.
• Proven experience leading teams while driving accountability and operational excellence.

What You'll Find

• Opportunity to lead operations at a state-of-the-art mission-critical facility.
• High degree of ownership and autonomy.
• Collaborative, entrepreneurial culture focused on innovation.
• Career growth opportunities within a rapidly expanding organization.
• Competitive compensation and comprehensive benefits package, including medical, dental, vision, retirement savings, paid time off, and additional employee benefits.

If you are interested in learning more about the role or have any questions please reach out to Hudson Feinberg at 305-748-1333 or h.feinberg@harperharrison.com