Technical Program Manager


The Technical Program Manager - will provide consultancy, guidance and direction for delivery of hyperscale client projects.

The Technical Program Manager will guide and support our project delivery teams to ensure we meet our client contractual deliverables through the Construction stages. The Technical Program Manager will provide a client specific project delivery strategy and act as the primary Client interface during our construction delivery and fit-out stages, meeting client expectations, acting as single point of contact (SPOC), management of key milestones, build status reporting, risk management, client data centre acceptance and project closeout.

The Technical Program Manager will be accountable for defining and executing a delivery process structure that is used consistently across EMEA projects. The Technical Program Manager requires senior level leadership skills, client facing experience, a sense of urgency, and excellent team organizational skills across multiple countries and technology disciplines.


* Provides leadership, consultancy, and guidance to project delivery teams resulting in a consistent approach to hyperscale clients, ensuring lease and contract conditions are met.
* Act as 'Single Point of Contact' (SPOC) for the client including communication and escalations, and weekly update meetings and reports.
* Validate and support integrated planning of client scope with construction and fit-out teams.
* Manage client technical design and construction workshops with support of companies Design, Solutions Engineering, and Construction Delivery teams.
* Manage client related Design changes in coordination with Design, Solutions Engineering, and Construction Delivery.
* Acts as managerial interface including managing cross-functional teams across the project to ensure focus and consistent delivery of client contractual milestones.
* Accountable for tracking and risk management of client milestones.
* Accountable for client project reporting and controls.
* Supports quality control of handovers from construction stage to operations and client.
* Drives Client-specific health & safety initiatives per project. Coordinates with companies Health & Safety manager and construction project manager to ensure health & safety outcomes are being met and weekly reporting requirements are fulfilled.
* Leads client project closeout and completion of related project delivery checklists.
* Leads internal and client site tours.
* Drive lessons learned for project delivery programs. Lead continuous improvement programs, collaborating with Development, Design, Solutions Engineering, Construction Delivery, and Critical Operations teams.
* Leverage interaction with our Global teams: Engagement of technical delivery requirements and other resources for a consistent client delivery.
* Report on client EMEA programs across all projects to include project initiation, schedule, cost, risk, quality, and client satisfaction.
* Create and maintain partner relationships with supply chain, in collaboration with Solution Engineering, Construction and operation teams focusing on cost, efficiency and reduced delivery timescales.

Job practicalities / Skills, Knowledge, Abilities, Experience, and qualifications:

* Bachelor's Degree or equivalent in a related engineering and project management discipline.
* Deep understanding of data centre infrastructure design and construction techniques, operational requirements and challenges, data hall fit-out projects, equipment and technology advances and general industry trends.
* Strong knowledge of the construction and project delivery process and working with construction, general contractors, H&S, consultants, and design teams for hyperscale data centre users.
* Has the capability to determine electrical, mechanical, security, and communications related data centre scope requirements, solutions, and construction requirements.
* Significant experience managing construction and data hall fit out projects at a commercial hyperscale data centre provider

Harper Harrison is acting as an Employment Agency in relation to this vacancy.

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