Operations Incident Management Dallas, TX, United States
About the Role
Our client is seeking a Director of Operations Resilience in Dallas to lead the strategy, development, and continuous improvement of our incident management program. This role is responsible for creating a proactive incident management framework that improves operational resiliency, strengthens response processes, and drives continuous improvement across our 24x7x365 operations.
The ideal candidate is a strategic leader who can build and mature an incident management program — not just manage individual incidents. This person will establish best practices, develop response strategies, improve workflows, and partner across Operations, IT, Engineering, customers, and strategic partners to ensure effective incident prevention, response, and recovery.
This role requires strong leadership, technical understanding, and the ability to think beyond immediate issues to identify trends, reduce risk, and create long-term operational improvements.
Responsibilities
* Develop and lead Compass’ incident management strategy, including governance, processes, escalation procedures, and continuous improvement initiatives.
* Own the full incident lifecycle from detection and response through resolution, root cause analysis, and corrective actions.
* Drive operational maturity by creating playbooks, improving workflows, establishing KPIs, and implementing best practices.
* Partner with Operations, IT, and technology teams to leverage automation and AI to improve efficiency, reduce errors, and enhance incident response capabilities.
* Provide leadership during critical incidents and ensure effective communication across internal teams, customers, and strategic partners.
* Analyze incident trends and develop proactive strategies to improve reliability and reduce recurring issues.
* Support audits, reporting requirements, and ongoing improvements to the Incident Management Program.
Skills and Experience
* Senior-level experience leading incident management, operations, service reliability, or command center programs in a mission-critical environment.
* Proven ability to create and implement incident management strategies, processes, and operating models.
* Strong leadership skills with experience influencing cross-functional teams and driving organizational change.
* Experience with ServiceNow or similar ITSM platforms, along with knowledge of AI and automation solutions.
* Technical understanding of data center infrastructure, including HVAC, electrical, life safety, security, and building management systems.
* Ability to create technical documentation, analyze operational data, and communicate effectively with both technical teams and leadership.
Location
Dallas, TX - in office
Design Manager Bellevue, WA, United States
About the job:
Title: Data Center Design Manager Location: Bellevue, Washington (Open to candidates requiring relocation.)
We’re partnering with a data center developer on a key hire for their North American design team. This is an opportunity to play a central role in the delivery of complex data center projects. You will lead external architect and engineering teams from design coordination through delivery, ensuring projects are fully integrated and aligned with customer requirements.
Key Responsibilities:
- Lead multidisciplinary design coordination across architectural, structural, MEP, and critical infrastructure systems.
- Manage external architects, engineers, and specialty consultants to deliver coordinated and high-quality design packages.
- Define consultant scope and deliverables while keeping projects aligned with schedule, budget, and quality standards.
- Partner with development teams on planning, zoning, and entitlement efforts.
- Support customer RFPs through technical narratives, design approaches, and solution development.
- Work closely with development, construction, sales, security, EH&S, and operations teams to align project and customer requirements.
Ideal Candidate:
- 5+ years of experience in data center, mission-critical, or similarly complex technical design.
- Strong understanding of integrated building systems, including MEP and structural design
- Working knowledge of planning, zoning, and entitlement processes
- Strong communication, organization, and stakeholder management skills
- Bachelor’s degree in Architecture, Engineering, or a related field
Why This Opportunity?
This is a chance to take ownership of design delivery within a high-growth data center environment, working on projects where design quality and technical coordination are critical. You’ll have significant exposure across the full development lifecycle and work directly with senior stakeholders across the business.
Director, Customer Management United States
About The Job:
Director of Customer Management
Locations (Hybrid): Dallas, Texas. San Francisco, California. Seattle, Washington. Toronto, Canada
I’m working with a leading data center platform that is looking to add a Director of Customer Management to its team.
This is a senior customer-facing role focused on building strategic relationships, driving revenue through leasing, and growing key customer accounts.
Key Responsibilities:
- Build and strengthen relationships with key data center customers
- Identify new opportunities and drive revenue growth
- Lead complex leasing and negotiation processes
- Develop customer account strategies and roadmaps
- Lead Quarterly Business Reviews with customers
- Coordinate internal teams throughout the deal cycle
- Identify opportunities to expand existing customer relationships
- Stay informed on customer needs and data center market trends
What we’re looking for:
- 10+ years of experience in customer management, strategic accounts, or enterprise sales
- Experience in data centers, technology, or real estate
- Strong track record of driving revenue and meeting targets
- Experience with complex negotiations
- Strong relationship-building and communication skills
- Ability to manage multiple priorities and work across teams
Senior Director, Regional Lead - North Carolina North Carolina, United States
Salary: $200,00-350,000Location: Research Triangle, NC
Key Responsibilities * Lead regional operations across the Research Triangle, overseeing day-to-day business performance, service delivery, staffing, and office operations.
* Develop and execute the regional business plan, establishing goals for growth, profitability, utilization, client development, and operational performance.
* Drive business development and sales across the region, identifying new opportunities and converting relationships into projects, particularly within the Life Sciences sector.
* Build and maintain strategic client relationships with local Life Sciences companies and serve as a senior point of contact throughout the project lifecycle.
* Leverage national resources and relationships to identify and secure new project opportunities within the region.
* Oversee project delivery and performance, ensuring projects meet established standards for quality, technical excellence, schedule, budget, and customer service.
* Manage regional utilization, workload, and staffing, working with Architecture and Engineering leadership to align resources with project demands and business objectives.
* Develop and lead high-performing teams, including recruiting, mentoring, professional development, succession planning, and leadership development.
* Promote accountability and financial performance across the region, including project profitability, budgets, utilization, expenditures, and fiscal responsibility.
* Represent the firm as a senior regional leader, participating in client meetings, presentations, industry events, marketing activities, and other public-facing opportunities.
* Support broader strategic growth, providing regional market intelligence and helping strengthen the firm's reputation and presence within the Life Sciences industry.
* Serve as a member of the executive leadership team, collaborating with senior leadership to execute company strategy, policies, and long-term objectives.
Director of Acquisitions United States
Director of Acquisitions – Data Centers
Location: Flexible (Washington, DC preferred)
Travel: ~25%
Harper Harrison has been exclusively retained by a rapidly growing data center developer to appoint a Director of Acquisitions.
This is a unique opportunity to join an entrepreneurial team responsible for identifying, evaluating, and securing data center development opportunities across North America. Rather than managing deals through closing, you'll focus on the front end of the acquisition process, assessing opportunities, cultivating broker relationships, navigating competitive acquisition processes, and progressing transactions through Letter of Intent.
The Role
You'll be responsible for:
* Evaluating land and development opportunities for data center viability
* Building and maintaining relationships with brokers, landowners, developers, and key market participants
* Leading competitive acquisition and auction processes through LOI
* Assessing key site fundamentals, including power, fiber, zoning, and market dynamics
* Providing market intelligence and supporting investment recommendations
* Working closely with Capital Markets, Legal, and Development teams to ensure a seamless transition once deals are under LOI
* Travelling to target markets for broker meetings, site visits, and industry events
About You
We're interested in speaking with professionals from a range of backgrounds, including:
* Data center acquisitions
* Data center site selection
* Data center development
* Data center investment
* Commercial real estate brokerage with relevant development exposure
The ideal candidate will bring:
* Experience evaluating sites for data center development
* Strong relationships within the data center ecosystem
* A solid understanding of power, fiber, entitlement, and site selection fundamentals
* Experience working on competitive acquisitions or structured sale processes
* Strong commercial judgement and relationship-building skills
* An entrepreneurial mindset and the ability to work independently in a fast-moving environment
Why Apply?
You'll join a well-capitalized, high-growth platform with an active development pipeline and the opportunity to play a key role in shaping future acquisitions. This is a highly visible position offering direct exposure to senior leadership and the chance to influence where the business develops next.
If you'd like to discuss the opportunity confidentially, please apply.
VP, Procurement United States
Vice President, ProcurementRemote, United States (25-30% travel) | Data Center Development
Harper Harrison has been retained by a rapidly growing hyperscale data center developer to appoint a Vice President of Procurement.
This is a unique opportunity to join a well-capitalised platform at a critical stage of growth, supporting the delivery of a large-scale development pipeline across North America.
Unlike traditional procurement leadership positions, this role sits at the intersection of procurement, construction, and project delivery. The successful candidate will be responsible for developing procurement strategies that support schedule certainty, mitigate supply chain risk, and ensure the successful delivery of major capital equipment across multiple hyperscale data center projects.
Responsibilities * Lead procurement strategy for major capital equipment including electrical and mechanical infrastructure.
* Manage procurement activities for long-lead mission critical equipment such as switchgear, generators, UPS systems, cooling infrastructure, and related systems.
* Develop project-specific procurement strategies aligned with construction schedules, delivery milestones, and project requirements.
* Lead commercial negotiations with OEMs, manufacturers, distributors, and strategic suppliers.
* Evaluate supply chain risks and implement mitigation strategies to protect project schedules.
* Coordinate closely with development, design, construction, commissioning, and operations teams.
* Manage external procurement consultants, owner's representatives, and vendor partners.
* Track procurement performance, manufacturing schedules, delivery timelines, and equipment readiness across active projects.
* Support cost forecasting, commercial decision-making, and vendor performance management.
Requirements * 10+ years of experience in data center procurement, construction, development, delivery, or mission critical infrastructure.
* Strong understanding of major capital equipment procurement and mission critical systems.
* Experience procuring or managing delivery of switchgear, generators, UPS systems, cooling equipment, or similar infrastructure.
* Demonstrated ability to balance commercial objectives with project delivery requirements.
* Strong understanding of supply chain constraints, lead times, and schedule risk management.
* Experience leading RFP processes, vendor negotiations, and contract discussions.
* Ability to operate effectively in a fast-paced, high-growth environment with significant cross-functional interaction.
* Data center developer, owner/operator, mission critical contractor, or OEM experience preferred.
